Privacy Policy
Last updated: 5/30/2026
1. Introduction
SourceTrace ('we', 'us', 'our' or 'Company') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, services, and applications. Please read this Privacy Policy carefully.
2. Information We Collect
We may collect various types of information in connection with the services we provide, including: (a) Contact Information: name, email address, company name, and other identifiers you provide; (b) Account Information: login credentials, preferences, and settings; (c) Payment Information: billing address, payment method details (processed by third-party providers); (d) Usage Data: pages visited, time spent, clicks, and interaction patterns; (e) Technical Information: IP address, browser type, operating system, device information, and cookies; (f) AI Referral Data: information about referrals from ChatGPT, Claude, Perplexity, and other AI sources; (g) Communication Data: emails, messages, and feedback you provide.
3. How We Use Your Information
We use the information we collect for the following purposes: (a) Providing and improving our services; (b) Personalizing your experience; (c) Processing payments and managing your account; (d) Communicating with you about updates, offers, and support; (e) Analyzing usage patterns and service performance; (f) Conducting analytics to understand how users interact with our platform; (g) Complying with legal obligations; (h) Preventing fraud and ensuring security; (i) Aggregating data to generate anonymized insights and reports.
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process personal information based on the following legal bases: (a) Consent: where you have explicitly agreed to processing; (b) Contract: where processing is necessary to perform our services; (c) Legal Obligation: where required by law; (d) Legitimate Interests: where we have a justified business interest that does not override your rights; (e) Vital Interests: where processing is necessary to protect your vital interests.
5. Cookies and Tracking Technologies
SourceTrace uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use: (a) Essential Cookies: necessary for site functionality and security; (b) Performance Cookies: help us understand how you use our site; (c) Functional Cookies: remember your preferences; (d) Targeting Cookies: used for analytics and service improvement. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
6. Data Sharing and Disclosure
We may share your information with: (a) Service Providers: third parties who assist us in operating our website and conducting business; (b) Analytics Partners: to understand usage patterns (data is anonymized); (c) Legal Requirements: when required by law or in response to legal processes; (d) Business Transfers: in connection with mergers, acquisitions, or asset sales; (e) With Your Consent: when you explicitly agree to sharing. We do not sell your personal information to third parties.
7. Data Retention
We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on the type of data and legal requirements. For analytics data, we typically retain it according to your account settings (7 days, 1 year, or custom retention). You may request deletion of your account and associated data at any time, subject to legal obligations.
8. Data Security
We implement industry-standard security measures to protect your personal information, including: (a) Encryption of data in transit and at rest; (b) Secure authentication mechanisms; (c) Regular security audits and updates; (d) Limited access to personal information; (e) Secure data disposal practices. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
9. Analytics and Tracking
Our website uses analytics tools to collect data about your interactions. This data includes: (a) Pages visited and time spent; (b) Referral sources (including AI chatbots); (c) Device and browser information; (d) Geographic location (country/region level). We use this information to improve our service, understand user behavior, and optimize performance. Analytics data is processed in an anonymized and aggregated manner.
10. Cookie-Less Tracking Option
SourceTrace offers privacy-conscious users the option to use our service with server-side tracking instead of cookies. This tracking method: (a) Does not rely on browser cookies; (b) Functions correctly with ad blockers and privacy tools; (c) Provides the same analytics capabilities; (d) Remains GDPR compliant. You can enable this option in your account settings.
11. Your Data Rights (GDPR)
If you are located in the European Union, you have the following rights: (a) Right to Access: obtain a copy of your personal data; (b) Right to Rectification: correct inaccurate data; (c) Right to Erasure ('Right to be Forgotten'): request deletion of your data; (d) Right to Restrict Processing: limit how we use your data; (e) Right to Data Portability: receive your data in a portable format; (f) Right to Object: oppose certain types of processing; (g) Right to Withdraw Consent: revoke your consent at any time. To exercise these rights, contact us at privacy@sourcetrace.xyz.
12. Children's Privacy
SourceTrace is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.
13. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to SourceTrace. We are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any external sites before providing personal information.
14. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using SourceTrace, you consent to the transfer of your information to countries outside your country of residence. We implement safeguards to ensure your information remains protected.
15. Data Processing Agreement (DPA)
For customers subject to GDPR, we offer a Data Processing Agreement (DPA) that outlines our responsibilities and commitments regarding data protection. The DPA is available upon request.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the 'Last Updated' date. Your continued use of SourceTrace following the posting of revised Privacy Policy means that you accept and agree to the changes.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: privacy@sourcetrace.xyz. For GDPR-related inquiries, you also have the right to lodge a complaint with your local data protection authority.
Privacy Commitments
- ✓ GDPR Compliant by default
- ✓ No personal data sold to third parties
- ✓ Cookie-less tracking option available
- ✓ End-to-end encryption for sensitive data
- ✓ Regular security audits and updates
- ✓ Transparent data collection practices
Data Protection Officer
For questions about our privacy practices or to exercise your data rights:
Email: privacy@sourcetrace.xyz
Email: legal@sourcetrace.xyz